79 venues received the status «Recommended by EXPO» in Astana
Astana is preparing for Expo 2017. 79 venues have already received the status «Recommended by EXPO». It means that the quality of services they provide meets the international standards. This partnership program for service facilities was launched last year by the local Mayor’s Office in cooperation with the National Company ‘Astana Expo 2017’. Hotels, restaurants, beauty salons and other facilities that have demonstrated high quality service are eligible to participate. These businesses will receive certain privileges such as advertising their brands on the websites of the Mayor’s Office and NC ‘Astana Expo 2017’, as well as on information boards at the train station and at the airport.
ASSEM YESSILOVA, CHIEF MANAGER, ASTANACONVENTIONBUREAU
- As of today, 177 service facilities submitted their applications. 79 of them have become official partners of the program. The program’s main idea is to make certain types of service facilities, such as hotels or food courts, to meet European standards. Hotels, for example, must meet interior requirements. The staff should have English language skills.
All the participants are classified by 4 categories: City Partner, Bronze Partner, Silver Partner and Golden Partner. Project organizers say the program motivates the city venues to constantly improve their services. Last year, one of the local hotels received the status of the Bronze Partner and now wants to move to the next category. The facility has followed all the recommendations of the expert commission.
GULNARA SHPILAU, MARKETING DIRECTOR
- We took into account all the requirements and tried to improve not only service, but also interior. We intend to improve conditions, so that Astana visitors could enjoy coziness here. We repaired bathrooms in all rooms and installed the new plumbing. The fitness center was opened after reconstruction with a renovated swimming pool, gym, sauna and a massage room.
GAUKHAR ZHENISBEK, PRESIDENT, NATIONAL ASSOCIATION OF TOURISM INDUSTRY
- There was certain incompatibility with European standards before, but now we can see the difference. The have improved the facility just in six months. So, the program works, it is bearing fruits. Other participants have incentive to improve their services and become City Partners. It is quite prestigious.
More and more projects aimed at creating comfortable conditions for tourists ahead of the Expo 2017 are being launched in Astana. A single booking system will be launched in Astana soon. Experts say the uniqueness of the website is that it will offer not only accommodation, but also many other services, including, interpreting services, bodyguard and car rent.